frequently asked questions
PRODUCTS AND SERVICES
What products do you sell? Ritual is a small general store that offers local, eco-friendly, and preferably organic products, focusing on sustainability. We prioritize items that are not enclosed in plastic and offer a range of household, wellness, and food products sourced from small, responsible producers.
Do you have a catalog or product list? Our line of products can be browsed on this website.
Do you also have gift sets and/or corporate gifts? Yes, we offer gift sets, and we ensure that we do not use plastic. We package everything sustainably using biodegradable materials.
ORDER PROCESS
How to order? You may order through our website. Simply ‘Add to Cart’ your desired products and follow the instructions to complete your order. Alternatively, you can send us a message on Instagram with your order details. We will then provide the total cost and payment instructions.
Do I have to create an account to shop with you? No, creating an account in our website is not necessary. You can shop as a guest, but an email address and contact number are required for order updates.
SHIPPING, PICK UP AND DELIVERY
Do you accept delivery? For areas outside Metro Manila, we use Blitz Delivery for shipping. For Metro Manila, we encourage our customers to book their own courier. Options are Grab or Lalamove.
How do I know when my order is ready? You will be informed via SMS and email when your order is ready for pickup.
Can I pick up my order? Yes, you may pick up your order at our Poblacion office, Dumaguete shop and through our pop-up at Legazpi Sunday Market and Good Food Sundays. Please check out location map to see the details.
How do I claim my order? Approach our shop counter to claim your package. Ensure that you remember the name used during the order to avoid confusion.
Can I send someone else to pick up my order? Yes, please coordinate with us in advance via 09175245953 or hola@ritual.ph.
Do you deliver overseas? At the moment, we only sell our products locally.
MARKETS AND POP-UPS
Do you do the weekend market? Yes! Every Sunday, we have a pop-up at: Legazpi Sunday Market Corinthian Carpark, Paseo de Roxas St., Makati City, 7am – 2pm and at Good Food Sundays Mandala Park, Shaw Blvd., Mandaluyong, 11am – 5pm.
BULK ORDERS, RESELLERS AND REFILLS
How to refill my bottles? You can visit our pop-ups at Legazpi Sunday Market and Good Food Sundays for refills. Or visit us at our Poblacion office, please coordinate in advance to book a refill appointment via 09175245953 or hola@ritual.ph.
Can I order in bulk? Yes, you can. Please contact us at hola@ritual.ph.
COLLABORATIONS AND PARTNERSHIPS
Are you interested in collaborations and cross-pollinations? Yes, we are always interested in collaborating with like-minded individuals or organizations, especially those with similar advocacies. Please reach out to us at hola@ritual.ph.
CUSTOMER SUPPORT
Is anyone available to help with my inquiries? Our communication is open daily from 9am – 4pm.